Rental terms

These terms cover renting a Scicon AeroComfort bike travel bag from Diego Bike Bag Rental. "We" and "us" mean Diego Bike Bag Rental. "You" means the renter. By confirming a booking and paying, you agree to them.

The bag and what it is worth

Each bag has a declared replacement value of $850.00. The rental fee and a refundable security deposit of $200.00 are paid when we confirm your booking. Nothing is charged when you send a request.

Who can rent

You must be 18 or older and able to show a valid photo ID at pickup. We may decline or cancel a request if we can’t verify your details, the bag isn’t available, or we have a safety or damage concern.

1. Inspection and receipt

At pickup you check the bag and confirm you received it in good, working condition before you travel.

2. Loss or damage

You are responsible for the bag from pickup until you return it, including while it’s with an airline or other carrier.

Normal wear (light scuffs and marks) is expected and isn’t charged. Damage beyond that, such as tears, broken zippers, wheels or straps, stains or odors, is charged at the cost of repair or replacement.

If the bag is lost, stolen or damaged beyond repair, we keep the $200 deposit and you pay the remainder, so the total is never more than the $850 replacement value. Amounts owed beyond the deposit are due within 14 days of our invoice.

Airline damage. If an airline damages the bag, report it to the airline before you leave the airport and send us a copy of the claim. We’ll help with the paperwork, but we can’t control the airline’s response, and you remain responsible to us as above.

We aren’t responsible for your bike or anything else you pack in the bag.

3. Subletting

You are the only user of the bag. You may not lend, rent or give it to anyone else. A friend or family member you’ve named to us in advance may pick up or return it for you, but you stay responsible for the bag throughout.

4. Extensions and late returns

Need it longer? Ask before your return date. If the bag is free, you can extend at the normal rate.

Returning the bag after the agreed return date without our OK costs $40.00 per day. It is taken from the deposit first, and any amount beyond the deposit is charged to you.

If the bag is more than 7 days late and we have not heard from you, it is treated as not returned: we keep the deposit and you pay the rest, up to the $850 replacement value.

5. Reservation and cancellation

Once your booking is confirmed and paid, the bag is held only for you for those dates and is not offered to anyone else. So the rental fee is earned when the booking is confirmed, and it is not refunded if you cancel at any point before pickup or do not pick up the bag. The deposit is refunded in full if the bag is never picked up.

6, Your bike

The bag is there to protect your bike, but we are not responsible for damage to your bike or belongings in transit. Report any damage to the airline before you leave the airport, and check your travel insurance.

7. Refunds and chargebacks

We are not responsible for returns and chargebacks.

If your bag isn’t available for your dates, for example because a previous renter returned it late or damaged, we’ll tell you as soon as we know. We’ll offer a replacement bag if we have one, new dates, or a full refund of everything you’ve paid, including the rental fee and deposit. Our responsibility is limited to that refund. We aren’t responsible for flights, lodging or other costs that depend on the rental. We're well connected locally and will make the best attempt possible to ensure your travel plans aren't compromised.

8. Contact

Questions about these terms: write to the email address at the bottom of this page.